Effective Date: 19 May 2025
1. OVERVIEW
This Policy explains how Trissino Inc. (“Trissino,” “we,” “us,” “our”) collects, uses, and shares personal information when you use louisvideo.ai and related services (“Service”).
2. INFORMATION WE COLLECT
• Account Information – name, email address, password hash
• Payment Information – last four digits of credit card, billing address (stored by payment processor)
• Usage Information – IP address, device and browser type, timestamps, pages visited, feature interactions
• Prompt & Output Data – text prompts, reference URLs, generated video metadata
• Communications – emails, support tickets, survey responses
3. HOW WE USE PERSONAL INFORMATION
– provide, operate, and improve the Service
– process payments and prevent fraud
– deliver support and important notifications
– develop new features and conduct analytics (using anonymised or aggregated data whenever possible)
– send marketing communications with your consent (opt out any time)
– comply with legal obligations and enforce Terms
4. LEGAL BASES (GDPR / UK GDPR)
Contractual necessity, legitimate interests (security, analytics, product improvement), consent (marketing & cookies), and legal obligation (record‑keeping).
5. COOKIES & ANALYTICS
We use essential cookies and privacy‑focused analytics. Where required by law, we request consent before setting non‑essential cookies via a banner.
6. SHARING PERSONAL INFORMATION
We do not sell personal information. We share it only (a) with trusted service providers under contract, (b) to comply with law or protect rights, (c) in connection with a merger or acquisition (with notice), or (d) with your explicit consent.
7. INTERNATIONAL TRANSFERS
Data may be processed in the United States or other countries. Where required, we rely on Standard Contractual Clauses or the UK International Data Transfer Agreement.
8. DATA RETENTION
Account data – life of account plus 3 years
Payment records – 7 years
Log data – 12 months
Prompt & output files – until user deletes or 12 months after account closure
Aggregated/anonymised analytics – retained indefinitely
9. SECURITY
We use encryption in transit and at rest, access controls, and periodic security audits. No online service can guarantee absolute security.
10. YOUR RIGHTS
You may have rights to access, correct, delete, or restrict processing of your data; to receive a portable copy; to withdraw consent; and to opt out of marketing. California and other jurisdictions may grant additional rights. Submit requests to taka@trissinoai.com; we respond within 30 days.
11. CHILDREN
The Service is not directed to children under 13. We do not knowingly collect their data; if such collection is discovered, we will delete it.
12. DATA BREACH NOTIFICATION
If personal data is compromised, we will notify affected users and regulators as required, generally within 72 hours.
13. CHANGES TO THIS POLICY
We may update this Policy. Material changes will be posted here and, where required, notified by email. Continued use after the effective date indicates acceptance.
Contact: taka@trissinoai.com